HCC Online

Student FAQ's

Log in questions

This is my first time logging into Moodle - what is my username and password?
Why can't I log in?
Are there any restrictions on when and where I can access my HCC classes on Moodle?
Where will my courses appear?

Access and Navigation

What browser should I use for Moodle?
What are the Firefox browser settings for a Windows PC?
What are the Firefox browser settings for a MAC?
How do I update my profile in Moodle?
One of my courses isn't showing up on Moodle? What should I do?
Why did Moodle log me out during a quiz and lose my results?
I am not able to open documents in my Moodle course. What do I do?
How can I reduce the amount of scrolling needed to get to later lessons in a course in Moodle?
When I click on the link to view a PDF file, it just hangs and doesn't download or open the file?
How do I navigate in Moodle?

This is my first time logging into Moodle - what is my username and password?

Your username is the first initial of your first name + your last name + the last 3 digits of your Student ID#

Password: An uppercase “H” + lowercase “cc” + the last six digits of your HCC ID number.
Ex. John Smith 000123456 = Hcc123456

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Why can't I log in?

There could be many reasons but the most probably is you have simply forgotton your password, are trying the wrong one or are entering it incorrectly. Some other things to think about include:

• Does your username and password contain a mixture of upper and lower case letters? It should be entered exactly.
• Are cookies enabled on your browser?

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Are there any restrictions on when and where I can access my HCC classes on Moodle?

You can access your course content on Moodle anytime and at anywhere you have an Internet connection by either going to hcc.edu and clicking on the MYHCC link or directly putting the address http://moodle.hcc.edu into your browser.


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Where will my courses appear?

Once logged into Moodle, you will see a + sign next to the semester. Click on the +



After clicking on the + you should see all the classes you are enrolled in:



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What browser should I use for Moodle?

You must use Firefox in order for Moodle to work properly. If you do not have Firefox, go to the homepage of Moodle and click on the link to get it.

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What are the Firefox browser settings for a Windows PC?

Browser Settings for Firefox on a PC
Pop-up windows	Go to Tools > Options Click Content tab If Block pop-up windows is checked, then click Exceptions button near it. Type holyokecc .mrooms3.net Click Allow, click Close, click OK
JavaScript	Go to Tools > Options Click Content tab Make sure the Enable JavaScript is checked on the left hand side of the content window Click OK
Enable Cookies	Go to Tools > Options Click Privacy tab Under history, Firefox will: select "Use custom settings for history" Check "Accept cookies from sites" Click OK

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What are the Firefox browser settings for a MAC?

Browser Settings for Firefox on a Macintosh Computer
Pop-up windows	Firefox Menu> Preferences > Content Ensure "Block pop-up windows" is unchecked
JavaScript	Firefox Menu> Preferences > Content Check "Enable javascript"
Enable Cookies	Firefox > Preferences > Privacy Click Privacy tab Under history, Firefox will: select "Use custom settings for history" Check "Accept cookies from sites" Close the window

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How do I update my profile in Moodle?

Your Moodle profile displays information about you to other Moodleusers. You can also add a photo to your profile (can be useful for professor's and for other course members).

If you wish to edit your profile:

• Log into Moodle
• Click on the [Settings] button and expand the [My profile settings] menu
• Click the [Edit profile]
• Edit the fields you wish to change
• Click the [Update profile] bottom

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One of my courses isn't showing up on Moodle? What should I do?

• Check that you are logged in to Moodle.
• Confirm your registration in that course through the Registrar's Office.
• Ensure your instructor is using Moodle. Not all instructors do.
• If you have recently enrolled in the course after the start of classes, please allow 24 hours for your enrollment to be processed by Moodle.

If you still can't see the course listed in Moodle, please contact the IT Help Desk at 413-552-2075.

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Why did Moodle log me out during a quiz and lose my results?

Your browser has an idle timeout of 30 minutes. If you are inactive for 30 minutes, you will be automatically logged out and your unsaved results may be lost because of the inactivity.

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I am not able to open documents in my Moodle course. What do I do?

Please ensure that you have the appropriate application (e.g. correct version of Microsoft Office or Open Office) to open your document. If in doubt, check with your instructor which application you should use.

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How can I reduce the amount of scrolling needed to get to later lessons in a course in Moodle?

To the right of each numbered topical or weekly areas in a course you should see a rectangle. Click once on the rectangle of the desired topic or week to hide all other numbered topical or weekly areas, leaving the top section of the course and the selected topic or week visible. There will now be a double rectangle to the far right of the visible topic or week. Clicking on the double rectangle will return you to the previous display of seeing all topics or weeks.


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When I click on the link to view a PDF file, it just hangs and doesn't download or open the file?

You may need to update the version of Adobe Reader on your PC. Go to Adobe Reader (http://get.adobe.com/reader/) and download the latest version. Once the install is complete, try clicking on the file link again in Moodle and the document should open immediately.

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How do I navigate in Moodle?

The easiest way to navigate in Moodle is to use the breadcrumb on the upper left hand side of the window. Clicking on the course name will return you to the course home page.




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