Faculty FAQs


Access and Navigation

Why can't I log in?
How do I jump between courses?
How do I get back to the Homepage?

Course Content

Where have all the weeks/topics gone?
Why am I not getting any e-mails for Forum postings and others are?
How can I stop all the email concerning Forums?
Students are stating they cannot see an assignment or week?
How do I log out?
How do I update my Profile?
How do I communicate with everyone in my class?
Can I make it so I only see this week's work?
How do I close my course after the semester has ended?
I have a student with an Incomplete. How do I close the course to everyone except for this student?
How do I back up my course?
How do I make my course Available/Not Available?
How do I restore my previous course for use in the new semester?
How do I Download Grades?

How to I make students inactive or deny them access to a course?





Why can't I log in?

There could be many reasons but the most probable is you have simply forgotten your password, are trying the wrong one or are entering it incorrectly. Some other things to think about include:

  • Your username is all lowercase
  • Cookies need to be enabled on your browser
  • If you cannot log in, click the "Forgot Password" link and follow the directions in the "2" HCC emails that you receive.

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How do I jump between my courses?

  • On the main page, My Courses block is located on the left side of your screen. Click any semester to reveal your courses and click any one to enter.
  • From a course, use the "breadcrumbs" to get back to the main Moodle page by clicking "HCC Online".

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How do I get back to the homepage?

Use the navigation bar at the top left of the page and click "HCC Online"


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Course Content

Where have all of the weeks / topics gone?

You have probably clicked a course topic in the Course Menu. To reveal all of the other weeks / topics you need to click on the double/square icon which you will see in the right margin of the week / topic. You can also use the dropdown box underneath the displayed week "topic to jump to a hidden section.
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Why am I not getting any e-mails for Forum postings and others are?

It could be that you are not subscribed to the forums that are generating emails.
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How can I stop all of these e-mails?

E-mails are an essential part of the way Moodle works. They are used to keep you up to date with what is going on. If you wish to reduce the amount of emails (concerning Forum postings) you get you could:

First - Log into Moodle - Go to your Profile Link...it is in the Administration Block on left or click your name in the upper right of the screen. Edit your Profile. Go down to the "Forum auto-subscribe", - use the dropdown to choose - No: Don't automatically subscribe me to forums...
Forum tracking - choose yes....Update Profile
Next - Go into each of your forums in your course...easy way is to go to the course menu block on the left and click forums. At the top left of the screen with all your forum, you should see - Unsubscribe from all forums - click the link and this will eliminate all the email notifications of each student post. Repeat the process if you are also utilizing Advanced Forums
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Students are stating they cannot see an assignment or week?

If a week is listed as “not available” on the course page, or the students are stating they cannot see the assignment, this is likely because it is hidden. In this case, turn on editing and open the "eyes" one these items.
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How do I log out?

To log out, you should scroll to the top of the page and use the “Logout” link located next to their name.
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How do I update my profile?

To update profiles, users should access their profile through their name at the top of the course page, or through the “Profile” link in the Administration block. You can then choose “Edit profile” to change what is displayed on their Profile and also how they experience a number of aspects of Moodle. After you edit your options, they should “Save changes” at the bottom of the page.
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How do I communicate with everyone in my class?

There are a number of ways that faculty can communicate with others in their class. If the "Course Mail - eMail List" is active int he course, all members of the course can use the function to communicate within the course.. The forum module allows everyone to post and respond to others’ posts, while the chat module allows students to communicate in real time much like an instant messenger.
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Can I make it so I only see this week's work?

If faculty or students want to see only the work that they have to do for a particular week, they can use the rectangle on the right hand side of a week block to toggle between showing multiple weeks and one week. When the rectangle is an intact rectangle, multiple weeks will show, and when the icon looks more like two squished rectangles, only one week will show.
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How do I close my course after the semester has ended?

1. Go to course homepage
2. Click Settings in the Administration block
3. Select “This course in not available to students” under Availability
4. Click Save changes button
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I have a student with an Incomplete. How do I close the course to everyone except for this student?

If you have any students needing to complete coursework after the semester ends, please contact us (onlineprograms@hcc.edu) with the following: Course and Section (example – SOC110.33), the student’s name and ID number requiring access to the course. We will allow access to the particular student while re-assigning the other students to different roles so that data will not be lost.
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How do I back up my course?

Back up your course
1. Go to course homepage
2. Administration block, Back up
3. Scroll down the page and decide what you want to be backed up. By default the system will backup everything, i.e. quizzes,
resources, documents, etc. At the bottom, click Continue.
4. You will come to another screen giving you Backup Details, go to the bottom and click Continue again.
5. The next screen will go through and tell you everything that it is backing up, once you see Backup completed successfully,
click Continue.
6. You will be brought to your files area where the backups reside. Click the name of the new backup file (it will include the
short name and date and end in .zip). You will then get another window asking you what to do with the file. Choose Save
File and click OK. Note: if you are using Firefox it will automatically save it to a folder called “Downloads” in the “My
Documents” folder. Move this file to a safe place. Your backup can be used to restore a course but it is much easier to import a previous course into your empty shell. Please see below - How do I restore my previous course for use in the new semester?

Your backup includes all course data but no student data. Online Programs will run and end-of-semester backup that will include student data that can be restored up to one year.


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How do I make my course Available/Not Available?

For ONLINE and BRICK and CLICK, make your course available the Wednesday before classes begin. We would love for them to
have access to your semester syllabus at this time. In any case whether it is ready or not, PLEASE communicate with them in some
manner within the course. A text message or course announcement on the homepage, a posting in the discussion area, a private course
mail message, etc… at least welcoming them to the semester and expressing that classes begin next week. Please let them know
should you be updating the course as we often receive calls or emails stating that last semester’s dates still appear.

1. Go to the Course homepage.
2. Administration Block, click Settings
3. Under Availability choose “This course is available to students”. Also in the Settings area, change your format to your
desired style, Weekly, Topics, Collapsed Topics. You can go back and experiment with each setting after saving changes.
4. Click the Save Changes button at bottom.
5. You may wish to send them a “message” stating that your course is now available. Messaging will send your note to their
HCC email account. Course mail will reside in the course only.


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How do I restore my previous course for use in the new semester?

Import Content from the Previous Course into the New Site (Semester)


If your old site is still located on production, then you may Import content yourself. This can be done at any time your “NEW”
semester course(s) is/are available.


1. Go to the homepage of your new site
2. Click Import in the Administration block
3. Select the old site (courses from the beginning of the list), click “Use this course” button
4. Select items that you wish to import (by default, everything is checked), click Continue button 3 times. Your content and
activities will be imported into the new site. If you find some “doubles” in your course, it is easy to delete them.
5. Make sure all the necessary “blocks” are added to your course…ONLINE – make sure you have “Course Mail – eMail list”
installed.
6. Make sure your course is not yet available to students – Administration Block, Settings, under Availability chose – “This
course is not available to students.”
7. Start making changes and updating your course.
8. If your course is on Development, please back up that course, and use the restore link in the new course.

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How do I Download Grades?


If you have used Moodle grade book, it would be a good idea to save student records separately.

1. Go to course homepage
2. Click Grades in the Administration block
3. Click Export tab
4. Choose format (Excel spreadsheet is the most common one)
5. Select to include feedback in export, if desired. Scroll down and click Submit to preview
6. Click Download button to save locally

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How to make students inactive or deny them access to a course


1. Go to your course that has a student that you wish to deny access.
2. In the Administration Block on the left side, click "Assign Roles"
3. Click on Student_NoViewCourse"
4. On the right side at the bottom, put in the student's Moodle ID in the search box. For example, mkowalewski124 - and click search
5. Search results will pop up and you should have only one result if you put in the Moodle ID.
6. Click the name and then click the "add" button to add the student to the new role.
7. This student cannot see the course any longer.
8. This can be reversed at any time and all previous data will be restored.

Last modified: Tuesday, July 29, 2014, 4:39 PM